Fast, easy telehealth visits

Your Virtual Care Visit will include a 20 to 30 minute comprehensive video call with a licensed board-certified nurse practitioner — all from the comfort of your own home. Your provider will ask questions to learn about your medical history, symptoms, health concerns, and goals. They will work with you to create an actionable, personalized care plan that may include lab testing, STD screening, one-time prescriptions, and lifestyle recommendations.

At this time, Virtual Care Visits are for patients aged 18 and above.

The length of your appointment will depend on the topics you discuss with your provider. A typical visit will be 20 minutes long but can range from 20 to 30 minutes depending on the complexity of your case. Your providers’ schedules are maintained to give you the best, most attentive care possible.

Appointments are available within 3 hours of booking, Monday through Friday, 7 a.m. to 7 p.m. CST. This is to provide adequate time for you to receive your insurance pricing estimate via email. If you have issues with scheduling, please view our Support Site FAQ for more information.

A Virtual Care Visit is a starting point to help you understand symptoms, speak with an expert, and devise a care plan with next steps like prescriptions, at-home testing, lab testing, lifestyle changes, or more. If you have not yet been diagnosed with a condition and want to better understand what might be going on, this offering is for you.

Virtual Care Visits are not for patients experiencing life-threatening symptoms or patients who have already been diagnosed with a condition and who are interested in recurring prescriptions or ongoing management of a chronic condition.

Examples of care that is NOT supported:

• Prescriptions for antidepressants or antianxiety medication

• Ongoing weight management/weight loss programs

• Ongoing mental healthcare (therapy)

• Erectile dysfunction prescriptions

• Birth control

• Preconception support

• Hormone replacement therapy

• PrEP

• Long-term management of diagnosed conditions such as diabetes, celiac disease, HIV, etc.

• Life-threatening symptoms, such as the following. If you are currently experiencing any of the following symptoms, please seek medical attention right away.

  • Tightening of your airways, wheezing, continuous chest pain or tightness, or being unable to breathe

  • Rapid pulse, dizziness, lightheadedness, or fainting

  • Change in mental status (such as confusion, difficulty waking up or staying awake)

  • Severe or persistent vomiting or diarrhea

  • Worsening of chronic medical conditions

  • Concerns about your mental well-being

  • Thoughts about harming yourself or others

  • Prolonged sadness, depression, or anger

  • Any other emergency signs or symptoms

Your licensed board-certified nurse practitioners are qualified to prescribe medication, order lab tests, and assess your symptoms and health goals to create a customized care plan for you.

For scheduled visits, we’ll show you the providers who have availability and are licensed in your state. On-demand consults will be scheduled with the first available provider that is licensed in your state.

Many major insurance plans are accepted. To confirm if your specific plan is accepted, schedule your visit and enter your insurance information to have a payer eligibility check conducted. Before your scheduled appointment, you will receive an email from our partner, OpenLoop, with more details about your estimated costs and insurance eligibility.

Please note: We do not accept Medicare Part B or Medicaid. However, we do accept Medicare Advantage.

Once you click ’Schedule Now,’ we’ll move you through a quick and easy process to verify insurance information and pricing. You will receive an email before your scheduled appointment or within one business day from Everlywell partner, OpenLoop, about your estimate and insurance eligibility. This will typically be your copay or an amount based on your deductible. Many major insurance plans are accepted.

Please note: We do not accept Medicare Part B or Medicaid. However, we do accept Medicare Advantage.

Please view our Support Site FAQ for more information.

Yes, some one-time prescriptions are available for eligible patients. However, recurring prescriptions that require long-term care (i.e. for depression, anxiety, thyroid conditions, etc.) are not supported. If your clinician determines that a one-time prescription is recommended, they will send a prescription to your pharmacy of choice. If your clinician determines that a refillable prescription for a chronic condition may be needed, they can assist with finding appropriate care from another provider.

Some prescriptions may be covered by your insurance plan. Please contact your insurance carrier to confirm.

At this time, Everlywell tests are not covered by insurance. Everlywell tests are at-home lab tests that do not require an office visit. Everlywell tests are typically priced lower than out-of-pocket costs associated with such visits and in-person tests. Alternatively, recommended lab tests may be covered by your insurance plan but may require visiting a lab in person to collect your sample. To confirm coverage, contact your insurance carrier directly.

The Virtual Care Visit is all about you. That means you help set the focus of the visit. If you have lab results you’d like to walk through, please have them ready to share with your clinician. Check out the support guide to see how to securely upload your results prior to your appointment. Note that in the event you share older test results, your provider may recommend updated testing, but this may still provide a great starting point for a meaningful discussion.

If any follow-up care is advised, a certified medical assistant will schedule a follow-up appointment for you. You can speak to the same provider, based on provider availability. Please note that any follow-up appointments are considered separate from the initial appointment and will come at an additional cost.

Your provider will document a care plan for each visit that can be found in your My Everly account once the visit concludes. The care plan will include a summary of your visit and personalized next step recommendations. Your plan may include at-home or in-lab testing, one-time prescriptions, and imaging referrals.

Our services are HIPAA-compliant and follow privacy guidelines. We use industry-leading technology to ensure your personal information is kept safe and confidential.

For scheduled consults, you can manage your appointment and cancellations by clicking “Manage Appointment” on your My Everly account. For on-demand consults, if you need to speak with someone about rescheduling your appointment, you can contact Everlywell partner, OpenLoop, at +1 (708) 787-4438, 7 a.m. to 7 p.m. CST, Monday through Friday. *For on-demand appointments, you will be charged the cash pay price if you miss your appointment and do not cancel it. For all other appointments, you will be charged a $25 no-show fee if you are unable to make your appointment without giving at least 24 hours notice.

What are the benefits of virtual care? There are several worth noting:

• Convenient access to care

  - Telehealth lets you discuss health concerns with a healthcare expert from the convenience of your home or other location that works for you, on your schedule. Virtual care can be an especially convenient option for people who lack transportation or experience mobility issues.

• Access to specialists not in your area

  - If you are seeking a consultation with a specialist, there may not be a specialist nearby in your area, particularly for people who live in rural locations. Virtual visits allow you to find an appointment with a specialist who can advise you on your health concerns.

• Lower costs

  - In many cases, a virtual care visit may be less expensive compared to an in-person visit to a hospital or healthcare provider.

• Reduced exposure to infections

  - For people who have medical conditions that make infections or communicable diseases particularly risky, a virtual care visit can be a great option for ensuring health needs are met in a safe way.

Learn more about the advantages of virtual care: Benefits of telehealth: 5 advantages for patients

Today, there are many different options for virtual care visits and the kind of health concerns telehealth can help address. Telehealth can provide virtual care for wellness exams, nutritional counseling, dermatology exams, mental health counseling, prescription management, and more—such as:

• Online weight care

• STD treatment online

• Women's health online support

• Men's health online support

• Thyroid health care

• UTI treatment

• COVID-19 treatment

• Flu treatment online

Learn more about the different kinds of virtual care visits:Types of telehealth care and services