Question 1

What are common symptoms of genital herpes?

Accepted Answer

Most people with genital herpes have no symptoms or have very mild symptoms. Mild symptoms may go unnoticed or be mistaken for other skin conditions like a pimple or ingrown hair. Herpes sores usually appear as one or more blisters on or around the genitals, rectum or mouth. When present near the rectum or genitals, the infection is classified as genital herpes. When blisters appear on the mouth, it is referred to as oral herpes. Both strains of the herpes simplex virus (HSV-1 and HSV-2) can cause genital or oral herpes. Regardless of location, the presence of blisters is known as having an “outbreak.” The blisters break and leave painful sores that may take a week or more to heal. Flu-like symptoms (e.g. fever, body aches, or swollen glands) also may occur during the first outbreak.

Question 2

What does online treatment include?

Accepted Answer

Online treatment includes a care plan created for you by a licensed clinician. Care plans may include valacyclovir or acyclovir prescriptions, testing, or lifestyle recommendations when applicable.

Question 3

What are the age restrictions for online herpes medication?

Accepted Answer

Genital Herpes treatment is not available for anyone under age 18.

Question 4

What is the average wait time to book an appointment?

Accepted Answer

Your care plan will be ready within 24 hours after your request has been submitted. Providers review requests between 7 a.m. to 7 p.m. CST seven days a week, excluding major holidays.

Question 5

Is there any type of care I should NOT expect to receive (e.g., mental health care)?

Accepted Answer

A Virtual Care Visit is a starting point to help you understand symptoms, speak with an expert, and devise a care plan with next steps like prescriptions, at-home testing, lab testing, lifestyle changes, or more. If you have not yet been diagnosed with a condition and want to better understand what might be going on, this offering is for you. Virtual Care Visits are not for patients experiencing life-threatening symptoms or patients who have already been diagnosed with a condition and who are interested in recurring prescriptions or ongoing management of a chronic condition Examples of care that is supported: Prescriptions for antidepressants or antianxiety medication Ongoing weight management/weight loss programs Ongoing mental healthcare (therapy) Erectile dysfunction prescriptions Birth control Preconception support Hormone replacement therapy PrEP Long-term management of diagnosed conditions such as diabetes, celiac disease, HIV, etc. Life-threatening symptoms, such as the following. If you are currently experiencing any of the following symptoms, please seek medical attention right away.Tightening of your airways, wheezing, continuous chest pain or tightness, or being unable to breathe Rapid pulse, dizziness, lightheadedness, or fainting Change in mental status (such as confusion, difficulty waking up or staying awake) Severe or persistent vomiting or diarrhea Worsening of chronic medical conditions Concerns about your mental well-being Thoughts about harming yourself or others Prolonged sadness, depression, or anger Any other emergency signs or symptoms

Question 6

What kinds of providers are available?

Accepted Answer

Your licensed, board-certified nurse practitioners are qualified to prescribe medication, order lab tests, and assess your symptoms and health goals to create a customized care plan for you.

Question 7

Will I get to choose the provider I schedule an appointment with?

Accepted Answer

Yes, we’ll show you the providers who have availability and are licensed in the state you’re located in.

Question 8

What insurance plans are accepted?

Accepted Answer

Many major insurance plans are accepted. To confirm if your specific plan is accepted, you should move forward with the process to schedule your visit and enter your insurance information to have a payer eligibility check conducted. You will receive an email before your scheduled appointment or within one business day from Everlywell partner, OpenLoop, about your estimate and insurance eligibility. Please note: We do not accept Medicare Part B or Medicaid fee-for-service coverage. However, we do accept Medicare Advantage and Medicaid managed care plans.

Question 9

How much will a visit cost with insurance?

Accepted Answer

Question 10

Are prescriptions available?

Accepted Answer

Yes, some one-time prescriptions are available for eligible patients. However, recurring prescriptions that require long-term care (i.e. for depression, anxiety, thyroid conditions, etc.) are not supported. If your clinician determines that a one-time prescription is recommended, they will send a prescription to your pharmacy of choice. If your clinician determines that a refillable prescription for a chronic condition may be needed, they can assist with finding appropriate external care.

Question 11

Am I able to speak to a provider about past test results?

Accepted Answer

The virtual visit is for YOU—that means you help set the goals. If you have lab results you’d like to walk through, please have them available to share with the clinician. If you need help on how to do this, check out our support site [insert link to support FAQ]. Note that in the event you share older test results, your provider may recommend updated testing, but this may still provide a great starting point for a meaningful discussion.

Question 12

Are tests and prescriptions covered by insurance?

Accepted Answer

At this time, Everlywell tests are not covered by insurance. Everlywell tests are at-home lab tests that do not require an office visit. Everlywell tests are typically priced lower than out-of-pocket costs associated with such visits and in-person tests. Alternatively, recommended in-person lab tests and prescriptions may be covered by your insurance plan. Please contact your insurance carrier to confirm, and review our insurance [FAQs here].

Question 13

If I need a follow-up visit, will I be able to speak to the same provider?

Accepted Answer

If any follow-up care is advised, a certified medical assistant will schedule a follow-up appointment for you. Please note that any follow-up appointments are considered separate from the initial appointment and will come at an additional cost.

Question 14

What kind of next steps might come from this visit?

Accepted Answer

Your provider will document a care plan for each visit that can be found in your My Everly account once the visit concludes. The care plan will include a summary of your visit and personalized next step recommendations. Your plan may include at-home or in-lab testing, one-time prescriptions, and imaging referrals.

Genital herpes (HSV) antiviral treatment

Exceptional care at your fingertips

Submit your request

Provider review

Prescription sent in to your pharmacy

Continued support on your journey

Submit your request

Provider review

Prescription sent in to your pharmacy

Continued support on your journey

From our experts

"Treating common conditions like genital herpes and cold sores has never been easier. With just a few clicks, patients can get timely treatment without the need for in-person visits."

Gabe Gaviola, MD, MPH

You have questions, we have answers