Perfect pairing: Your New Year’s goals. Our telehealth.

A Virtual Care Visit is a starting point to help you understand symptoms, speak with an expert, and devise a care plan with next steps like prescriptions, at-home testing, lab testing, lifestyle changes, or more. If you have not yet been diagnosed with a condition and want to better understand what might be going on, this offering is for you.

Virtual Care Visits are not for patients experiencing life-threatening symptoms or patients who have already been diagnosed with a condition and who are interested in recurring prescriptions or ongoing management of a chronic condition.

Examples of care that is NOT supported:

• Prescriptions for antidepressants or antianxiety medication
• Ongoing weight management/weight loss programs
• Ongoing mental healthcare (therapy)
• Erectile dysfunction prescriptions
• Birth control
• Preconception support
• Hormone replacement therapy
• PrEP
• Long-term management of diagnosed conditions such as diabetes, celiac disease, HIV, etc.
• Life-threatening symptoms, such as the following. If you are currently experiencing any of the following symptoms, please seek medical attention right away.
  • Tightening of your airways, wheezing, continuous chest pain or tightness, or being unable to breathe
  • Rapid pulse, dizziness, lightheadedness, or fainting
  • Change in mental status (such as confusion, difficulty waking up or staying awake)
  • Severe or persistent vomiting or diarrhea
  • Worsening of chronic medical conditions
  • Concerns about your mental well-being
  • Thoughts about harming yourself or others
  • Prolonged sadness, depression, or anger
  • Any other emergency signs or symptoms

Many major insurance plans are accepted. To confirm if your specific plan is accepted, schedule your visit and enter your insurance information to have a payer eligibility check conducted. Before your scheduled appointment, you will receive an email from our partner, OpenLoop, with more details about your estimated costs and insurance eligibility.

Please note: We do not accept Medicare Part B or Medicaid. However, we do accept Medicare Advantage.

Once you click ’Schedule Now,’ we’ll move you through a quick and easy process to verify insurance information and pricing. You will receive an email before your scheduled appointment or within one business day from Everlywell partner, OpenLoop, about your estimate and insurance eligibility. This will typically be your copay or an amount based on your deductible. Many major insurance plans are accepted.

Please note: We do not accept Medicare Part B or Medicaid. However, we do accept Medicare Advantage.

Please view our Support Site FAQ for more information.

Yes, some one-time prescriptions are available for eligible patients. However, recurring prescriptions that require long-term care (i.e. for depression, anxiety, thyroid conditions, etc.) are not supported. If your clinician determines that a one-time prescription is recommended, they will send a prescription to your pharmacy of choice. If your clinician determines that a refillable prescription for a chronic condition may be needed, they can assist with finding appropriate care from another provider.

Some prescriptions may be covered by your insurance plan. Please contact your insurance carrier to confirm.

For scheduled consults, you can manage your appointment and cancellations by clicking “Manage Appointment” on your My Everly account. For on-demand consults, if you need to speak with someone about rescheduling your appointment, you can contact Everlywell partner, OpenLoop, at +1 (708) 787-4438, 7 a.m. to 7 p.m. CST, Monday through Friday. *For on-demand appointments, you will be charged the cash pay price if you miss your appointment and do not cancel it. For all other appointments, you will be charged a $25 no-show fee if you are unable to make your appointment without giving at least 24 hours notice.